| Course # | Reg # | Days | Hours | Dates | Room | Fee | Instructor |
|---|---|---|---|---|---|---|---|
| ITSC 1044 81001 | 581714 | TTh
|
6:00PM - 10:00PM | 11/10/09 - 12/03/09 | T220 | $175 | Davenport |
| Course # | Reg # | Days | Hours | Dates | Room | Fee | Instructor |
|---|---|---|---|---|---|---|---|
| ITSC 1008 81009 | 581794 | TTh
|
6:00PM - 10:00PM | 10/13/09 - 11/05/09 | T220 | $235 | Davenport |
| Course # | Reg # | Days | Hours | Dates | Room | Fee | Instructor |
|---|---|---|---|---|---|---|---|
| ITSC 1008 81008 | 582803 | TTh
|
6:00PM - 10:00PM | 9/22/09 - 10/08/09 | T220 | $175 | Davenport |
| This course introduces service concepts, skill sets, career paths, and operations of a help desk or call center. Four components will be examined - People, Process, Technology and Information. | |||||||