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Help Desk Basics

Customer Service Skills/Help Desk (24 Hrs)

Course # Reg # Days Hours Dates Room Fee Instructor
ITSC 1044 83003 602452 TTh
6:00PM - 10:00PM 3/23/10 - 4/08/10 TBA $175 Davenport

Customer Service Support/Help Desk (32 Hrs)

Course # Reg # Days Hours Dates Room Fee Instructor
ITSC 1008 82003 603204 TTh
6:00PM - 10:00PM 2/16/10 - 3/16/10 TBA $235 Davenport

Help Desk Concepts (24 Hrs)

Course # Reg # Days Hours Dates Room Fee Instructor
ITSC 1008 82002 602889 TTh
6:00PM - 10:00PM 1/26/10 - 2/11/10 TBA $175 Davenport
This course introduces service concepts, skill sets, career paths, and operations of a help desk or call center. Four components will be examined - People, Process, Technology and Information.
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